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Deliver Service That Builds
Trust. Every Time.

Support your customers better — with speed, structure, and consistency.

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When Customer Issues Slip Through the Cracks

Poorly managed service requests, scattered communication, and slow response times cost more than just time — they cost customer trust.

In today’s experience-driven world, timely and reliable support isn’t optional — it’s expected. Without a unified service management system, businesses fall behind on promises and damage customer loyalty.

Disconnected tools and lack of visibility lead to

Icon for missed deadlines Missed service deadlines
Icon for frustrated customers Frustrated customers
Icon for lost revenue Higher churn and lost revenue

We Help You Deliver Service That’s Fast, Transparent, and Trackable

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  • CheckmarkAt MCIApps, we simplify every step of customer support — from logging tickets to closing complaints.
  • CheckmarkOur integrated Customer Support & Service solution helps you manage service requests, allocate technicians, track SLAs, and ensure every customer is heard and helped — on time.
  • CheckmarkNo delays. No confusion. Just efficient, proactive service delivery.
  • CheckmarkMCIApps – Built to Help You Support Customers Better, Smarter, and Faster

Customer Support & Service Features That Build Loyalty

Multi-Channel Support

Multi-Channel Support

Deliver consistent support across phone, email, and chat.

Offer seamless, omni-channel support so customers can reach you however they prefer. Improve responsiveness, convenience, and service consistency with one connected platform.
Capture every customer interaction, no matter where it starts. This reduces missed conversations and helps create a consistent service experience across platforms.

  • Checkmark Centralize support across phone, email, and chat
  • Checkmark Maintain full conversation history across channels
  • Checkmark Enhance customer satisfaction with unified service
Unified Ticket Management

Unified Ticket Management

Handle all support requests from one powerful dashboard.

View, prioritize, and manage all customer tickets in a single interface. Improve agent productivity and reduce turnaround times with greater visibility and control.
Fewer systems, fewer errors — one view for all interactions. Real-time visibility improves internal coordination and SLA compliance.

  • Checkmark Monitor ticket status, priority, and agent workload
  • Checkmark View complete customer history in one place
  • Checkmark Route and escalate tickets automatically
Collaborative Support Platform

Collaborative Support Platform

Empower teams to resolve issues faster together.

Enable customer service, field staff, and back-end teams to work on the same platform, share updates, and close tickets efficiently.
When service and ops collaborate, resolutions happen faster. It also reduces escalation loops and improves accountability across departments.

  • Checkmark Share case notes, files, and status in real time
  • Checkmark Collaborate across teams for faster resolution
  • Checkmark Reduce miscommunication and delays
First-Contact Resolution Tools

First-Contact Resolution Tools

Resolve issues quickly — the first time.

Equip your team with the tools and context needed to solve customer problems on the first contact. Minimize repeat tickets and improve support efficiency.
Empowering agents with the right tools means fewer follow-ups. Quick resolutions reduce operational costs and boost customer NPS.

  • Checkmark Access knowledge base, history, and case details
  • Checkmark Reduce escalations and resolution cycles
  • Checkmark Boost customer trust and satisfaction
Real-Time Support Analytics

Real-Time Support Analytics

Track what matters, improve what counts.

Visualize critical service metrics like ticket volume, resolution times, agent performance, and CSAT scores — all in real-time dashboards.
Numbers tell the real story — and let you act before issues escalate. Analyze team bandwidth, identify training needs, and track trends over time.

  • Checkmark Analyze support trends and team productivity
  • Checkmark Identify gaps and SLA breaches instantly
  • Checkmark Make informed decisions with actionable insights
AI-Powered Self-Service

AI-Powered Self-Service

Support your customers 24/7 with intelligent chatbots.

Deploy chatbots trained on your knowledge base to handle routine queries, reduce ticket load, and ensure customers get help instantly, any time.
Bots reduce ticket volume and free up agents for complex queries. Customers appreciate instant support without waiting in queues.

  • Checkmark Automate answers for common queries
  • Checkmark Integrate seamlessly with live agent support
  • Checkmark Improve resolution speed while reducing cost
Spares Management

Spares Management

Track Spare Parts and Inventory with Precision

Maintain accurate spare parts inventory, assign them to jobs, and track usage across service calls — all within a unified ERP view. Ensure every technician has the right part, right on time.
Right parts, right place, right time — every time. It reduces repeat visits and boosts field technician efficiency.

  • Checkmark Centralized spare parts inventory management
  • Checkmark Track order status from request to dispatch
  • Checkmark Monitor part allocation, usage, and stock levels
Service Billing

Service Billing

Automated Billing for Labour and Spare Consumption

Easily generate service invoices that include both labour time and spare part usage. Link every bill to the ticket and technician — for accurate, transparent billing.
Transparent billing eliminates disputes and improves trust. Fast invoicing ensures quicker payments and stronger cash flow.

  • Checkmark Bill for actual labour hours logged per service job
  • Checkmark Add spare parts used from inventory automatically
  • Checkmark Generate GST-compliant invoices with full itemization
Mobile App for Technicians

Mobile App for Technicians

Equip Field Technicians with Real-Time ERP Access

Enable technicians to receive job alerts, update service status, check part availability, and close tickets from the field — all via a mobile app connected to the ERP. Connected field agents reduce response time and improve service coverage. Digital closure improves data accuracy and speeds up backend processes.

  • Checkmark Access service tickets, customer info, and part stock
  • Checkmark Update job progress and log time on-site
  • Checkmark Capture customer signatures and close calls digitally
Reporting and Analytics

Reporting and Analytics

Get the Complete Picture. Act with Confidence

Track every metric that matters — from resolution time and agent performance to SLA breaches and customer satisfaction. Better reporting means better resource allocation, faster decision-making, and higher customer trust.

  • Checkmark Custom dashboards for leadership and agents
  • Checkmark Identify bottlenecks and repeat issues quickly
  • Checkmark Use data to improve first-contact resolution and retention

Why Manufacturers Choose MCIApps ERP

  • Checkmark Because loyal customers are built through consistent support.
  • Checkmark In a world where customer experience defines brand loyalty, MCIApps gives you the tools to elevate every interaction. From multi-channel support to real-time insights, we help you serve smarter and faster.
  • Checkmark Real-time tracking, automated billing, mobile field access, and deep analytics help you deliver service that’s fast, transparent, and profitable.
  • Checkmark MCIApps doesn’t just help you respond to tickets — it helps you build trust at scale.
  • Checkmark By unifying support operations across teams, devices, and locations, you reduce resolution time, improve SLA compliance, and retain more customers.
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Lower Ticket Volumes with Automation & Self-Service

Reduce workload and increase efficiency with chatbots and knowledge tools.

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Resolve Issues Faster, with Higher First-Time Fix Rates

Speed up field dispatches, spare allocation, and internal coordination.

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Turn Support into a Revenue-Positive Function

Bill faster, reduce overheads, and improve AMC and field service margins.

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Track Every Interaction, Escalation, and Outcome

Stay in control of SLAs, team performance, and customer satisfaction.

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Scale Service Without Scaling Chaos

Whether 10 or 10,000 tickets a month — MCIApps adapts to your growth.

Whether you’re a product-based company managing AMCs or a service-led business, MCIApps gives you the structure to deliver support that delights.

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Let’s Raise Your Service Standards

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