Total
Revenue
Gives a consolidated view of all income generated by the business over a selected period. Helps track financial growth and analyze revenue contribution by business units, geographies, or product lines.
Total Tickets Logged
Gives a snapshot of the total number of customer issues or queries received during a period. Helps monitor workload trends and resource allocation.
Tickets Resolved
Tracks the number of tickets successfully closed. Enables visibility into resolution efficiency and team productivity.
First Response Time
Shows the average time taken to respond to a customer query after it’s raised. A critical metric that influences CSAT and perception of service quality.
Resolution Time (TAT)
Displays the average time taken to resolve a ticket. Helps track SLA adherence and process efficiency.
Open Vs Closed Tickets
Compares the volume of active vs resolved tickets. A rising backlog signals the need for more resources or improved process flow.
SLA Compliance Rate
Monitors the percentage of tickets resolved within agreed SLA timelines. Key for customer contracts and internal performance tracking.
Repeat Ticket Rate
Indicates the percentage of customers who raised more than one ticket for the same issue. High repeat rates suggest unresolved root causes or poor-quality fixes.
Customer Satisfaction Score (CSAT)
Captures direct feedback from customers post-resolution. A vital indicator of service quality and agent performance.
Ticket Source Analysis
Breaks down tickets by channel — email, phone, portal, chatbot, or mobile app. Helps optimize channel staffing and identify which support mediums need improvement.
Ticket Category Report
Groups tickets by issue type such as technical, billing, installation, or complaint. Helps in identifying common pain points and product/service gaps.
Agent Performance Report
Tracks agent-wise metrics like tickets handled, resolution time, first contact resolution rate, and customer feedback. Enables targeted coaching and performance incentives.
First Contact Resolution (FCR) Report
Analyzes how many issues were resolved in the first interaction. High FCR improves efficiency, reduces cost, and boosts customer satisfaction.
SLA Breach Report
Lists all tickets that breached their SLA deadlines. Helps audit lapses, identify root causes, and adjust response protocols.
Ticket Aging Report
Highlights tickets that have remained unresolved for extended durations. Assists in escalation and reprioritization of delayed cases.
Top Customer Issues Dashboard
Identifies the most frequently raised issues or queries across customers. Helps refine knowledge bases, product documentation, or process updates.
Product/Service-wise Tickets
Breaks down ticket volume by product or service. Highlights support load per offering and helps identify quality or onboarding gaps.
Customer-wise Tickets
Shows ticket frequency, resolution time, and satisfaction by individual customers or accounts. Helps prioritize high-value accounts and improve retention.
Repeat Complaint Report
Identifies tickets raised more than once for the same problem or by the same customer. Enables root cause analysis and long-term resolution tracking.
Support Load Forecasting Analysis
Uses historical ticket data to project expected support volume. Helps plan staffing, shifts, and resource allocation for peak periods.
Technician Performance Report (Field Service)
For field-service-based support, tracks technician response time, resolution rate, and part usage. Helps assess workforce deployment and efficiency.
Spare Parts Consumption Dashboard
Monitors which parts are most used during service calls. Aids in inventory planning, warranty tracking, and controlling service costs.
Mobile App Usage Report (Technician App)
Tracks how field agents use the service app — ticket updates, status logging, and customer sign-offs. Supports field productivity and digital adoption.
AMC / Warranty Ticket Dashboard
Differentiates service requests under warranty, AMC, or billable support. Enables accurate billing, AMC compliance, and contract-level reporting.
Customer Feedback and CSAT Trend Report
Aggregates and visualizes feedback scores over time. Highlights areas of improvement and shows how changes impact service perception.
Total
Tickets
Expenses
Provides a breakdown of operational, capital, and other expenses. Enables cost control and helps in identifying high-cost areas impacting profitability.
Net Profit /
Net Margin
Displays bottom-line profitability after all costs and taxes. A key metric to assess financial health and sustainable business performance.
Operating
Cash Flow
Shows the net cash generated from core operations. Helps ensure liquidity to meet day-to-day operational expenses and future investments.
Accounts Receivable Turnover
Measures how quickly outstanding invoices are collected. A high turnover ratio indicates healthy cash inflow and effective credit control.
Accounts Payable Turnover
Shows how efficiently the business is paying its vendors. Helps balance payment timing to maintain good supplier relationships while optimizing cash flow.
Budget vs
Actuals
Tracks spending and revenue against allocated budgets. Supports variance analysis and future planning accuracy.
Current
Ratio
Measures liquidity by comparing current assets to current liabilities. Indicates the business’s ability to meet short-term obligations.
Profit and Loss Report
Gives a full view of income, expenses, and net profit over a defined period. Helps evaluate business performance, optimize spending, and plan tax and reinvestment strategies.
Balance Sheet Report
Summarizes assets, liabilities, and equity at a specific point in time. Enables better financial planning, loan eligibility assessment, and investor communication.
Cash Flow Statement
Tracks cash inflow and outflow from operations, investing, and financing activities. Ensures you’re never caught off guard by liquidity issues.
Accounts Receivable Aging Report
Shows outstanding invoices categorized by aging buckets. Helps finance teams prioritize collections and minimize bad debts.
Accounts Payable Aging Report
Breaks down vendor dues by aging period. Aids in better cash planning, avoiding penalties, and maintaining supplier trust.
Trial Balance Report
Presents all debits and credits from ledger accounts. Essential for accurate closing, audits, and identifying discrepancies early.
General Ledger Report
Shows transaction-level details across all accounts. Supports financial integrity, audit preparation, and internal controls.
Bank Reconciliation Report
Matches bank statements with internal books. Helps detect errors, fraud, or missed transactions and ensures accurate cash reporting.
Expense Analysis Report
Analyzes all business expenses by category, department, or project. Identifies cost-saving opportunities and areas of inefficiency.
Department-Wise Financial Report
Tracks revenue, expense, and profitability metrics by department. Supports accountability, performance measurement, and internal benchmarking.
GST / Statutory Compliance Reports
Auto-generates reports for e-invoicing, GST filings, and tax summaries. Ensures timely, accurate compliance and reduces audit risks.
Credit / Debit Note Report
Monitors all issued credit and debit notes with reasons and adjustments. Improves transparency, reduces dispute resolution time, and supports reconciliations.
Budget Allocation and Utilization Report
Tracks department-wise or project-wise budget consumption. Helps control overspending and improves financial discipline.
Monthly Financial Snapshot
Summarizes key financial indicators across all modules in a single report. Provides CXOs and finance heads with a ready reference for decision-making.
Total Employee Count
Gives HR and management instant visibility into active employees across departments or locations. Helps with workforce planning and headcount tracking.
Department-wise Headcount
Breaks down employee distribution by function or role. Useful to balance team sizes and plan future hiring.
Attendance Overview
Shows present, absent, late, and leave counts for the day or month. Enables quick action for absenteeism and workforce gaps.
Attrition Rate
Displays percentage of employees leaving the company over a specific period. Helps identify retention challenges and improve engagement strategies.
Employee Status Dashboard
Monitors current employee statuses — probation, active, resigned, retired. Helps with onboarding, transition, and exit planning.
Payroll Summary
Gives a snapshot of total salary payout, tax deductions, reimbursements, and benefits. Useful for finance forecasting and compliance.
Leave Utilization Summary
Shows leave types taken vs available for individuals or teams. Helps prevent burnout and supports effective resource planning.
Gender & Diversity Distribution Dashboard
Visualizes diversity metrics across roles, grades, or regions. Supports inclusion goals and DEI audits.
Employee Master Data Report
Provides complete employee data including personal, professional, and statutory details. Helps with audits, transfers, compliance, and admin needs.
Employee Onboarding Report
Tracks new hires through stages — document collection, induction, system access. Ensures smooth joining experience and timely task completion.
Employee Exit Report
Captures reasons, timelines, and handover status for outgoing employees. Enables offboarding compliance, knowledge transfer, and feedback analysis.
Attendance Report
Detailed logs of present, absent, late, and leave entries. Helps HR enforce policy and support payroll accuracy.
Leave Report
Tracks leave applied, approved, carried forward, and balance. Aids in resource planning and policy alignment.
Payroll Statement Report
Shows gross pay, deductions, taxes, and net pay for each employee. Useful for reconciliation, audits, and payslip validation.
Salary Revision History Report
Records salary changes over time with reasons and approver details. Ensures transparency and aids appraisal cycles.
Overtime & Compensatory Off Report
Summarizes overtime logged and comp-offs earned or taken. Supports labor law compliance and employee fairness.
PF / ESI / TDS / Professional Tax Report
Auto-generated reports of statutory deductions and contributions. Helps ensure timely filings and clean compliance trails.
Training & Development Report
Tracks employee training completion, scores, and feedback. Aids L&D planning, skill gap analysis, and ROI tracking.
Performance Appraisal Report
Monitors appraisal scores, reviewer feedback, and promotion readiness. Supports informed talent development and succession planning.
Resignation & Retention Analytics
Highlights exit trends, high-risk attrition zones, and tenure-based patterns. Helps HR teams proactively retain top talent.
HR Helpdesk & Ticket Resolution Dashboard
Tracks employee support queries and HR response times. Improves internal service quality and issue resolution efficiency.
Recruitment Funnel Report
Shows applicant flow by stage — applied, shortlisted, interviewed, selected. Improves hiring pipeline visibility and recruiter productivity.
Manpower Budget vs Actual Report
Compares approved manpower plan vs actual hires. Helps stay within budgets and optimize resource planning.
Total Inventory Value
Track the current value of all stock across locations. Helps manage working capital, optimize purchasing, and measure warehouse efficiency.
Stock Turnover Ratio
Shows how fast inventory is being consumed and replenished. A key indicator for optimizing stock levels and reducing dead stock.
Aging Stock Summary
Highlights inventory that’s been lying unused for too long. Helps avoid losses due to expiry, obsolescence, or markdowns.
Reorder Level Breach Count
Displays the number of items that have fallen below minimum stock thresholds. Drives timely reordering and prevents stockouts.
Item-Wise Stock Dashboard
Shows the value tied to each individual SKU. Helps in prioritizing high-value inventory and managing insurance, safety, or storage decisions.
Warehouse-wise Stock Distribution Dashboard
Provides a visual of how inventory is spread across multiple warehouses. Enables better fulfillment planning and cross-location transfers.
Inbound vs Outbound Movement
Compares received vs dispatched inventory volume over time. Helps evaluate warehouse activity and plan space, labor, and transport accordingly.
Inventory Accuracy (Book vs Physical)
Highlights mismatches between system stock and actual count. Helps prevent shrinkage, leakage, and improves audit readiness.
Stock Ledger Report
Provides a complete transaction history of any inventory item. Supports audits, discrepancy tracking, and valuation accuracy.
Inventory Valuation Report
Shows stock value based on costing methods like FIFO, LIFO, or weighted average. Helps finance teams ensure accurate books and taxation.
Stock Movement Report
Tracks incoming, outgoing, and transferred quantities across all locations. Enables better warehouse planning and reduces pilferage.
Stock Reorder Report
Lists items that need replenishment based on predefined minimum levels. Supports auto-triggering of purchase indents or PO suggestions.
Slow-Moving and Non-Moving Stock Report
Identifies items that are barely used or untouched for long periods. Helps reduce storage cost and optimize procurement plans.
Fast-Moving Items Report
Highlights the most frequently issued or sold inventory. Aids in bulk ordering, promotional planning, and warehouse zoning.
Stock Aging Report
Displays how long stock has remained in the system across defined time buckets. Helps improve inventory liquidity and avoid wastage.
Goods Receipt Note (GRN) Report
Tracks goods received from suppliers including delivery date, quantity, and invoice references. Supports verification and vendor performance tracking.
Goods Issue Report
Covers all inventory issued to production, service, or sales. Useful for cost allocation, consumption trends, and inventory drain monitoring.
Bin-wise / Rack-wise Inventory Dashboard
Drills down into location-specific stock distribution within a warehouse. Useful for space optimization and inventory accuracy.
Material Consumption Dashboard
Tracks how inventory is consumed across jobs, departments, or products. Helps calculate production efficiency and control overheads.
Stock Transfer Report
Monitors all inter-warehouse transfers. Ensures traceability and reduces internal logistics mismatches.
Inventory Audit Report
Summarizes physical verification results vs system records. Helps improve accountability, fix errors, and meet compliance standards.
Shortage & Surplus Report
Compares stock on hand with expected demand and production requirements. Supports timely procurement and avoids both overstock and understock.
Vendor-wise GRN Summary
Tracks inventory received from each supplier over time. Useful for evaluating vendor reliability and managing delivery performance.
Total Production Output
Provides a snapshot of total units produced across selected lines or shifts. Helps assess throughput and compare actual vs. planned production volumes.
Planned vs Actual Production
Displays how much was scheduled for production vs. how much was actually completed. Enables better planning, root-cause analysis for deviations, and course correction.
Production Efficiency Rate
Calculates the percentage of time machines or lines produced output at optimal speed and quality. Helps identify inefficiencies and improve OEE (Overall Equipment Effectiveness).
Machine Utilization
Shows runtime, downtime, and idle time across each machine or work center. Helps identify underused assets, plan maintenance, and reduce capacity wastage.
Production Line Performance Dashboard
Monitors line-wise productivity, shift-wise breakdowns, and cycle time trends. Useful for evaluating plant floor performance and operator efficiency.
Rejected Quantity / Defect Rate
Tracks the number of units rejected or scrapped due to defects. Helps in maintaining quality standards, improving first-pass yield, and reducing material loss.
Work Order Fulfilment Status
Displays the progress of current work orders — open, in-process, completed, or delayed. Enables supervisors to manage production priorities in real-time.
Downtime Report
Captures unplanned downtimes with reasons, duration, and impact. Helps in root-cause analysis and improving line reliability.
Production Schedule Adherence Report
Compares planned schedules with actual production timelines. Helps maintain delivery commitments and uncover recurring delays across shifts or SKUs.
Material Requirement Planning Report (MRP)
Lists required materials for current and future jobs based on BOMs and inventory levels. Ensures timely procurement and prevents production halts.
BOM Consumption vs Actual Usage Dashboard
Highlights variances between planned and actual material consumption. Useful for waste reduction, process refinement, and cost optimization.
Machine-wise Output Report
Breaks down production quantity, cycle time, and performance by each machine. Helps identify bottlenecks and optimize machine allocation.
Work Order Summary Dashboard
Gives an overview of all work orders — created, pending, in-process, completed — along with their fulfilment rates. Keeps production heads informed and agile.
Rework & Scrap Analysis Report
Tracks the volume, frequency, and causes of reworks or scrap generation. Useful for improving process quality and reducing avoidable costs.
Labor Productivity Report
Monitors operator efficiency in terms of units produced per hour or shift. Supports training programs, incentive models, and manpower planning.
Shift-wise Production Dashboard
Displays output, quality, downtime, and workforce performance across shifts. Helps identify inconsistencies and maintain 24x7 production standards.
WIP (Work-in-Progress) Report
Shows materials and items currently in production. Supports real-time visibility into job status and inventory locking.
Job Costing Report
Calculates actual costs incurred per job or batch — including labor, material, machine, and overheads. Enables precise cost control and profitability tracking.
Production Lead Time Report
Tracks time taken from work order release to product completion. Helps identify process delays and optimize throughput.
Maintenance Tracker Report
Logs preventive and breakdown maintenance with timestamps and impact. Supports uptime planning, preventive schedules, and downtime reduction.
Inventory vs Production Movement Report
Reconciles input raw material and finished goods. Ensures traceability and supports inventory audits across batches and production runs.
Batch/Lot Traceability Report
Enables backward and forward tracking of raw materials and finished goods. Critical for compliance, recalls, and audit-readiness in regulated industries.
Production Cost Variance Dashboard
Compares planned vs. actual cost incurred per production job or product. Helps control margins and identify leakages in operations.
Project Completion Dashboard
Shows how much of the project is completed vs the original plan. Helps you track progress against defined milestones and alert delays early.
Planned vs Actual Cost Dashboard
Compares forecasted and real-time project expenses. Enables better budget control and reduces overruns.
Tasks Overdue
Displays number of tasks that missed deadlines. Flags execution risks and resource bottlenecks for immediate action.
Budget Utilization Status
Visualizes how much of the allocated budget has been consumed. Assists in financial governance and resource reallocation.
Project Status by Phase
Shows live status (Not Started, In Progress, Completed) for all phases. Helps improve coordination and phase transition clarity.
Open Issues Or Tickets Status
Shows active escalations, site-level issues, or customer complaints. Helps service and operations teams respond faster and prevent delays.
Billing vs Work Progress Dashboard
Tracks how much has been billed vs how much work is actually done. Ensures project cash flow stays aligned with delivery.
On-time Task Completion Rate
Tracks the percentage of tasks finished within the deadline. Drives better team performance and project discipline.
Work Breakdown Structure (WBS) Report
Breaks the project into tasks and sub-tasks with resource, cost, and timeline allocation. Helps manage large-scale projects with clarity and delegation.
Task Status Report
Provides an overview of all project tasks by status, priority, and owner. Helps ensure accountability and prevent missed deliverables.
Project Budget vs Actual Report
Tracks budget consumption across labor, material, subcontracting, and overheads. Enables early intervention and cost optimization.
Resource Allocation & Utilization Dashboard
Shows how human and material resources are distributed across projects. Helps prevent over- or under-utilization and maximize productivity.
Project-wise Profitability Report
class="feature-icon"Calculates margins after deducting actual cost from billing. Enables management to prioritize high-margin projects and investigate loss-making ones.
Project Delay Tracker
Identifies delayed milestones and cumulative time overruns. Helps mitigate future delays through corrective scheduling and escalation.
Project Billing & Invoicing Report
Tracks invoice generation against project progress and contract terms. Ensures timely billing and better cash flow management.
Site-wise Project Status Report
Shows real-time progress for multi-site or multi-location projects. Improves regional oversight and team performance tracking.
Material Consumption Report
Monitors material usage against BOMs or site requisitions. Prevents pilferage, wastage, and procurement delays.
Subcontractor Work Status Report
Tracks external work orders and progress updates from subcontractors. Improves accountability, billing, and compliance with project quality standards.
Change Order Report
Captures scope changes, their cost impact, and approval history. Improves audit trail and customer transparency.
Risk Register / Issue Log
Tracks identified project risks and open issues along with mitigation steps. Helps avoid escalation and informs better future planning.
Project Timeline Gantt View
Visualizes the project schedule with task dependencies and durations. Helps communicate plans to stakeholders and manage rescheduling needs effectively.
Daily Progress Reports (DPR)
Captures daily activities, issues, materials received, and manpower deployed. Ensures site-level visibility and reduces reporting lag.
Client Approval Tracker
Tracks submission, review, and approval status of drawings, documents, or change requests. Prevents billing delays and scope confusion.